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- Account Management
- Career Development
- Change Management Skills
- Communication Skills
- Consultative Selling
- Customer Buying Styles
- Customer Care
- Decision-Making and Problem Solving Skills
- Improving Sales Peoples Performance
- Influencing Skills
- Insight Selling
- Learning Styles
- Management Skills
- Managing & Motivating Sales Teams
- Negotiation
- Presentation Skills
- Public Speaking
- Sales Call Planning and Preparation
- Self Motivation Skills
- Strategic Thinking and Planning
- Team Building Skills
- Territory Planning & Management
- Time Management
- Written Communication Skills
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- Absence Management Policy
- Annual Leave (holiday) Policy
- Appraisals And Performance Man...
- Corporate Social Responsibility...
- Dignity at Work Policy and Pro...
- Disciplinary policy and proced...
- Employee Handbook
- Equal Opportunities Policy
- Exit Policy (Leaving the Organ...
- Flexible Working Policy
- Grievance Procedure
- Health and Safety Policy
- Learning And Development Policy...
- Managers Guidelines on Dealing...
- Managers Guidelines on Ill Hea...
- Maternity Policy
- Paternity Leave Policy
- Personal Data Protection and Confidentiality...
- Redundancy Policy
- Succession Planning Policy and...
- Telecommunications Policy
- Well-Being Policy
- Whistleblowing Policy and Proc...
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Customer Care
Customer Care Training and How to Get It Right (Article) [Item Ref. 124]
Price £5.00
Special Offer: Free when you buy Account Management (Process for Managing Significant Accounts)
Summary
Superficial or ill-conceived customer care programmes born out of the wrong motive can be at least a disastrous experience, and at worst a negative marketing ploy which inoculates both customers and employees for life against the organisation.Properly researched, designed, and structured customer care programmes vested in a corporate culture and leadership which reflects and lives the values, have enormous potential to release fresh corporate energy and put an organisation beyond the reach of its competitors.
This article initially examines some of the motives for customer care, and how some can lead to undesired outcomes before going on to explain the essential factors for successful customer care training.
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• Redundancy Policy• Stages of Team Development
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• Leading and Managing Change
• SESSION 2: Setting and Agreeing Performance Measures