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- Account Management
- Career Development
- Change Management Skills
- Communication Skills
- Consultative Selling
- Customer Buying Styles
- Customer Care
- Decision-Making and Problem Solving Skills
- Improving Sales Peoples Performance
- Influencing Skills
- Insight Selling
- Learning Styles
- Management Skills
- Managing & Motivating Sales Teams
- Negotiation
- Presentation Skills
- Public Speaking
- Sales Call Planning and Preparation
- Self Motivation Skills
- Strategic Thinking and Planning
- Team Building Skills
- Territory Planning & Management
- Time Management
- Written Communication Skills
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- Absence Management Policy
- Annual Leave (holiday) Policy
- Appraisals And Performance Man...
- Corporate Social Responsibility...
- Dignity at Work Policy and Pro...
- Disciplinary policy and proced...
- Employee Handbook
- Equal Opportunities Policy
- Exit Policy (Leaving the Organ...
- Flexible Working Policy
- Grievance Procedure
- Health and Safety Policy
- Learning And Development Policy...
- Managers Guidelines on Dealing...
- Managers Guidelines on Ill Hea...
- Maternity Policy
- Paternity Leave Policy
- Personal Data Protection and Confidentiality...
- Redundancy Policy
- Succession Planning Policy and...
- Telecommunications Policy
- Well-Being Policy
- Whistleblowing Policy and Proc...
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Performance Management and Appraisal Skills
SESSION 3: Solving Performance problems [Item Ref. 34]
Price £20.00
Summary
Performance Management Session 3Solving Performance Problems
Session Overview
Tackling under-performance with an employee is not always easy for a manager, particularly if the performance problem is related to the individual’s attitude, behaviours or skills. It can sometimes be difficult to accurately analyse the cause of a problem and then to resolve it with the employee feeling motivated in the process.
This session provides managers with a process together with the insights and to effectively counsel people to resolve performance problems.
The proven methodologies used enable managers to overcome employee problems relating to poor performance, attitude change, lack of self-sufficiency, personal problems, personal development and lack of rewards/recognition.
This is a highly interactive session incorporating the use of role-plays.
The session contents include a comprehensive trainer’s guide, a full set of delegate handouts and accompanying PowerPoint slides.
Optional, additional material.
Why not also use in this session our selection of Counselling Role-Plays. These enable delegates to experience the full range of counselling issues and to grow their skills and confidence in handling each type of counselling need.
Find these Counselling Role-Plays in the Other Training Resources Section of the Rhema Resource Centre.
Session length: 90 minutes without Optional Material; 180 minutes with use of Optional Material
Customers Who Bought This Item Also Bought -
• Redundancy Policy• Stages of Team Development
• SESSION 1: Profiting From Performance Management
• Account Management (Process for Managing Significant Accounts)
• Absence Management Policy
• Consultative Selling Skills
• Performance / Satisfaction Questionnaire
• Sales Force Management
• SESSION 2: Setting and Agreeing Performance Measures
• Counselling Role Play Pack