-
-
-
- Account Management
- Career Development
- Change Management Skills
- Communication Skills
- Consultative Selling
- Customer Buying Styles
- Customer Care
- Decision-Making and Problem Solving Skills
- Improving Sales Peoples Performance
- Influencing Skills
- Insight Selling
- Learning Styles
- Management Skills
- Managing & Motivating Sales Teams
- Negotiation
- Presentation Skills
- Public Speaking
- Sales Call Planning and Preparation
- Self Motivation Skills
- Strategic Thinking and Planning
- Team Building Skills
- Territory Planning & Management
- Time Management
- Written Communication Skills
-
- Absence Management Policy
- Annual Leave (holiday) Policy
- Appraisals And Performance Man...
- Corporate Social Responsibility...
- Dignity at Work Policy and Pro...
- Disciplinary policy and proced...
- Employee Handbook
- Equal Opportunities Policy
- Exit Policy (Leaving the Organ...
- Flexible Working Policy
- Grievance Procedure
- Health and Safety Policy
- Learning And Development Policy...
- Managers Guidelines on Dealing...
- Managers Guidelines on Ill Hea...
- Maternity Policy
- Paternity Leave Policy
- Personal Data Protection and Confidentiality...
- Redundancy Policy
- Succession Planning Policy and...
- Telecommunications Policy
- Well-Being Policy
- Whistleblowing Policy and Proc...
-
-
-
-
Change Management Skills
Managing Different Attitudes To Change (model, process and explanatory notes) [Item Ref. 62]
Price £5.00
Summary
When going through change, or transition, people experience a variety of emotional states.Transitions typically pass through a cycle of reasonably predictable phases, which apply to changes of both a voluntary and welcome nature and those of an involuntary and unwelcome nature. People need to be helped through all stages of the transition if a change is to be successfully completed.
This resource provides models explaining the processes of
1 The Negative Response Change Curve
- Shock
- Denial/disbelief
- Anger/blaming/complaining
- Negotiating
- New possibilities
- Begrudging acceptance
2 The Positive Response Change Curve
- Initial enthusiasm
- Resistence
- Cautious acceptance
- Buy-in
- Commitment
Explantatory notes and tips for each stage provide help in managing staff going through these stages.