Training Resource - Communication Skills

Communication Skills

Building Relationships With Others (models and processes) [Item Ref. 76]

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Summary

Building positive relationships with those whom you manage and those with whom you need to work is a vitally important skill if you are to progress your career.

This resource takes you through a 5 stage relationship building process:

- Gaining rapport
- Building trust
- Open, two way communication
- Response
- Partnership

A series of detailed checklists are providied to identify where you could improve the use of your skills at each step of the relationship building process.

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Communication Skills

Building Relationships With Others (models and processes) [Item Ref. 76]

Summary

Customers Who Bought This Item Also Bought -