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- Written Communication Skills
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Communication Skills
Communicating effectively face to face (models and processes) [Item Ref. 77]
Price £7.50
Special Offer: Buy this and get Communicating effectively over the telephone (models and processes) free.
Summary
This detailed resource deals the following areas:Emotional Intelligence including the Goleman 5 Emotional Competancies and EQ competancy framework
- Personal Competence
- Social Competence
- Self Management
- Relationship Management
Information processing preferences
- Visual
- Auditory
- Kinaesthetic
- Auditory Digital
Sensory Language - describes how people communicate with each other, using their primary senses.
Using Words and Phrases to Influence Others - with tips and suggestions of the types of expressions to use with visual people, with auditory people and with kineasthetic people.
Matching and Mirroring Behaviour to enhance rapport when communicating with others, including:
- Body posture of the other person
- Body movements of the other person
- Energy level of the other person
- Breathing rate of the other person
Customers Who Bought This Item Also Bought -
• Identifying your own influencing style (diagnostic plus explanatory notes)• Identifying the influencing behaviours of people (model and explanatory notes)
• Building Relationships With Others (models and processes)
• Listening effectively (models, processes and checklists)
• Communicating effectively over the telephone (models and processes)