-
-
-
- Account Management
- Career Development
- Change Management Skills
- Communication Skills
- Consultative Selling
- Customer Buying Styles
- Customer Care
- Decision-Making and Problem Solving Skills
- Improving Sales Peoples Performance
- Influencing Skills
- Insight Selling
- Learning Styles
- Management Skills
- Managing & Motivating Sales Teams
- Negotiation
- Presentation Skills
- Public Speaking
- Sales Call Planning and Preparation
- Self Motivation Skills
- Strategic Thinking and Planning
- Team Building Skills
- Territory Planning & Management
- Time Management
- Written Communication Skills
-
- Absence Management Policy
- Annual Leave (holiday) Policy
- Appraisals And Performance Man...
- Corporate Social Responsibility...
- Dignity at Work Policy and Pro...
- Disciplinary policy and proced...
- Employee Handbook
- Equal Opportunities Policy
- Exit Policy (Leaving the Organ...
- Flexible Working Policy
- Grievance Procedure
- Health and Safety Policy
- Learning And Development Policy...
- Managers Guidelines on Dealing...
- Managers Guidelines on Ill Hea...
- Maternity Policy
- Paternity Leave Policy
- Personal Data Protection and Confidentiality...
- Redundancy Policy
- Succession Planning Policy and...
- Telecommunications Policy
- Well-Being Policy
- Whistleblowing Policy and Proc...
-
-
-
-
Communication Skills
Communicating effectively over the telephone (models and processes) [Item Ref. 79]
Price £5.00
Special Offer: Free when you buy Communicating effectively face to face (models and processes)
Summary
This resource covers the following areas:- a series of practical tips forming a protocol for making the best use of telephone calls
- telephone voice: e.g. use of tone, enthusiasm and vocabulary (including what words not to use!)
- effective questioning: e.g. using open questions for enquiring, closed questions to control and clarity etc
- Funelling model: to question people in the most constructive way so that you can "find fact" in depth and so solve problems
- Active Listening: techniques to show that you are listening and understanding
Customers Who Bought This Item Also Bought -
• Identifying your own influencing style (diagnostic plus explanatory notes)• Identifying the influencing behaviours of people (model and explanatory notes)
• Building Relationships With Others (models and processes)
• Listening effectively (models, processes and checklists)
• Communicating effectively face to face (models and processes)